“Everyone took time to recognize me as a person, not just a body with a problem that needed fixing”

By Carolyn Branch

Carolyn, of Fulton, shared this story via the online submission form. Click here to share your story.

I just want to let all the wonderful people in the Emergency Department know how much I appreciate the care they gave me today.

It was about 3:30 a.m. when I got there. I have had heart problems in the past and I was so afraid the burning pain in my stomach and chest was a heart attack. Check in was very fast and easy. I didn’t have to sit in the waiting room at all.

The RN who helped me get undressed and settled was so kind and patient, just like every staff person I met during the next few miserable hours. I wished I had noticed more names so I could send personal notes. I think the first RN was Kayla. There were several others. Everyone on the night shift was just outstanding.

I want to mention also the young man who did the CT scan. He took time to clean up my bed and found fresh sheets for me before I left the CT room. And he did it all with the utmost kindness and respect.

I always expect efficient, professional care from the Boone Hospital Staff. My experience this morning went way beyond that. Everyone took time to recognize me as a person, not just a body with a problem that needed fixing.