Employee Assistance Program
The Employee Assistance Program (EAP) is a resource that’s offered through Alliance Work Partners and offers to help employees and their immediate family members gain the balance to overcome and succeed. EAP services are free and confidential and include counseling and work/life services.
Virtual Assistance Available
Alliance Work Partners is happy to announce the availability of AWPgo, a virtual counseling component powered by BetterHelp, for qualifying participants!
What is AWPgo?
AWPgo is a growing virtual counseling solution, through a partnership with BetterHelp, that offers the options of video, telephonic or chat-based counseling. All options are conducted conforming to the ethical mandate that the counselor be located and licensed in the same state of residence of the client. They may not be in the same city, but they will be in the same state. Virtual options are also conducted in the same manner as face-to-face sessions, meaning sessions are once a week at a pre-planned and scheduled time that is convenient for both the employee and the counselor.
Counseling Topics
- Job performance
- Marital difficulties
- Family issues
- Communication skills
- Managing depression and anxiety
- Alcohol/Substance abuse
- Child and elder care resources
- Parenting support
- Anger management
- Legal and financial issues
- Grief and bereavement
- Smoking cessation
- Weight loss
- Time management
- Stress management
- Personal concerns
- Career management
- Self-improvement plans
Other Services Offered
LawAccess: Legal and Financial services provided by a lawyer or financial professional specializing in your area of concern.
HealthCode: Monthly virtual activity events to support employees and families.
HelpNet: Customized EAP website featuring resources, skill-building tools, online assessments, and referrals.
WorkLife: Resources and referrals for everyday needs. Available by telephone.
SafeRide: Reimbursement for emergency cab fare for eligible employees and dependents that opt to use a cab service or Ride Share services (Uber or Lyft) instead of driving while impaired.
Confidentiality
Confidentiality remains at the forefront of importance at AWP. We recommend that participants find a quiet and private place in which to conduct their virtual sessions. AWP strongly recommends using a land line phone vs. a cell phone and does not suggest conducting sessions while driving, even using hands-free technology. Since cell phone signals go through many cell towers, AWP cannot guarantee confidentiality, and the employee has to ultimately decide what level of risk they find acceptable.
Video counseling is conducted using HIPAA compliant platforms and may require the download of a particular program or app, such as the BetterHelp app, to their chosen device.
Is there a cost?
Your employer provides up to 5 counseling sessions per problem, per year, as a benefit to you and your immediate family members. There is no cost to you.
How to access your benefits?
To access your benefits online and set up your customized account, visit awpnow.com.
- Select “Access Your Benefits”
- Enter Registration Code: AWP-BOONE-6128
Benefits can also be accessed by calling AWP at 800.343.3822.